🚚Free Shipping
Enjoy complimentary shipping on all orders. We believe luxury should be accessible, and shipping costs shouldn't stand between you and your perfect piece of jewelry.
🔄Easy Returns
Not completely satisfied? Return any item within 30 days of delivery in its original condition. We want you to love every piece in your collection.
📦Secure Packaging
Every piece is carefully packaged in our signature jewelry boxes with protective materials to ensure your treasures arrive in perfect condition.
🌟Quality Guarantee
We stand behind the quality of our jewelry. If you receive a defective item, we'll replace it immediately or provide a full refund.
Shipping Information
📍 We Ship in Pakistan
Reej Official proudly delivers across Pakistan and shipping is absolutely FREE!
Order Placed
You'll receive an email confirmation with your order details and tracking information.
Processing (1-2 business days)
Our team carefully prepares your jewelry, ensuring quality and proper packaging.
Shipped
Your order is dispatched with tracking information sent to your email.
Delivered
Your beautiful jewelry arrives at your doorstep, ready to be worn and cherished.
Return Policy
30-Day Return Window
We offer a generous 30-day return period from the date of delivery. Items must be returned in original condition with all packaging and certificates.
Eligible for Return:
- Items in original, unworn condition
- Original packaging and authenticity certificates included
- No signs of wear, damage, or alteration
- Returned within 30 days of delivery
Non-Returnable Items:
- Customized or personalized jewelry pieces
- Items with personal engravings
- Pierced earrings (for hygiene reasons)
- Items damaged due to misuse or normal wear
Initiate Return
Contact our customer service team or use our online return portal to start the process.
Receive Return Label
We'll email you a prepaid return shipping label and packing instructions.
Ship Your Return
Pack your item securely and ship it back using our provided label.
Processing & Refund
Once received, we'll inspect the item and process your refund within 3-5 business days.
Exchange Policy
Need a different size or style? We offer free exchanges within 30 days of delivery. Simply return your original item and place a new order for your preferred piece.
Size Exchange Guarantee
For rings and bracelets, if the size doesn't fit perfectly, we'll exchange it for the correct size at no additional cost. Just cover the return shipping, and we'll send the new size with free shipping.
Damaged or Defective Items
We take great care in packaging and shipping our jewelry, but if you receive a damaged or defective item:
- Contact us immediately (within 48 hours of delivery)
- Provide photos of the damaged item and packaging
- We'll arrange immediate replacement or full refund
- No need to return the damaged item in most cases
Our Promise
If you're not completely satisfied with your purchase, we'll make it right. Your happiness is our priority, and we'll work with you to find the perfect solution.